Retail Sales Associate
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Sales
Posted on May 9, 2024
Hiring Department
University Stores
Job Description
Perform retail sales, customer service, and merchandising functions associated with the Tiger Team Store and its retail venues located at various athletic facilities.
Assist the manager with providing leadership, fostering teamwork, and motivating and developing employees; maximizing store and seasonal profitability; merchandising and monitoring inventory; coordinating and processing electronic, phone, and Web site orders; and cash management and loss prevention.
Supervise and train part-time, seasonal and student sales associates as assigned.
Establish and maintain high customer service values, including sales staff performance, presentation of merchandise, and customer conflict resolutions.
Ensure sales associates greet, assist, and serve customers, and ensure customers receive positive and professional customer service both in person and over the phone.
Responsible for the direct or indirect training, supervision, and development of all part-time and student sales associates, including reviewing performance and delegating authority.
Lead, mentor, and manage in a positive and professional manner to promote high morale, productivity, and job satisfaction, while encouraging an educational work environment.
Implement effective sales techniques', ensuring constant product knowledge is maintained by all sales staff. Assist manager with scheduling and staffing, including during high-traffic sales events when reassigning sales associates may be necessary to ensure opening, stocking, cashiering, customer service, and closing duties are covered at the main store, temporary structures such as tents and trailers, and other venues.
Ensure effective sales floor presentation by overseeing daily inventory levels, ensuring product is received and stocked efficiently, and sales floor is organized, clean and presentable.
Assist in monitoring and controlling expenses, purchases, and inventory levels.
Ensure proper inventory control, including price changes, inventory levels, and shrinkage; and timely and efficient return of unsold products.
Perform manager on duty responsibilities, including opening and closing the store, and coordinating scheduled events for auxiliary locations.
Assist with loss prevention, and participate in store-wide or division-wide committees.
Assist in cash management operations, prepare daily bank deposits, and resolve cash discrepancies as necessary
As with all positions, involvement with other duties and responsibilities may be expected in order to serve the customer and maintain our mission.
Shift
8:30am – 5:30pm
Monday – Saturdays
Extended hours may be necessary during peak period (i.e. football season)
Minimum Qualifications
High school diploma or equivalent and 6 months of work experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
Applicant must be able to work evenings and weekends, including all Mizzou home football game weekends, and other athletic and special events.
Previous retail and cash handling experience with proven outstanding customer service and sales skills.
Ability to stand for long periods of time as the job requires standing and walking on the sales floor, between sales locations at athletic events, and for extended hours during football games.
Ability to do moderate lifting for stocking products, and moving displays.
Anticipated Hiring Range
Salary Range: $17.00 - $22.00 per hour
Grade: GGS 006
University title: Retail Sales Associate
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
